[about smell] there will be some smell of glue in the shoes that just leave the factory, which has nothing to do with the quality. The smell of glue will disperse when the shoes are placed in the ventilation place.
[about after sales] if you have any questions about the shoes sold, you need to contact our customer service immediately to explain the situation, and we are responsible for handling them.
[about quality] broken bottom, degumming, damage, serious color difference and serious stain shall be handled by us at all costs. Small thread, small stain, micro color difference and micro glue smell are not quality problems
1. If you need packages from DHL, FedEx, Aramex, EMS and UPS, please contact us. We will update the goods for you. All products are delivered free of charge by air mail or e-parcel of China Post (only in agreed countries).
We will send your package within 1-7 days after receiving your payment
If the post office is delayed, we can’t control it. Be patient. We’ll keep in touch with you and the post office. This is the reference delivery time.
About refund / resend
1. No tracking information after one month or no delivery after two months. You can contact us and ask to resend or search again. You don’t need to argue openly, just contact us to solve your problem.
2. Step 1) contact us through Alibaba information center.
Step 2) you must provide as much detail as possible about your question
Step 3) a return authorization will be issued.
Step 4) you must return the agreed exchange or refund items. All return freight shall be borne by the buyer.
We are a professional shoe seller, my team provides high quality shoes and professional services, please rest assured to buy in our shop. If you need more help, please contact us. We also serve shoe wholesalers and direct distributors.
Thank you for ordering in my shop. Please leave all five-star feedback (detailed score: description, communication, transportation speed), if you can leave photos and more words with five-star feedback, you will help others. Thanks for the offer.